Refund policy

I hope that you are delighted with  the quality of your purchase but if you are not completely satisfied I have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

I can accept returns and will issue a full refund if you let me know you'd like a refund within 14 days of receiving your order, and posted back to me, in the original condition, by a tracked delivery service within 14 days of telling me you'd like a refund. Please keep a proof of posting for your records. 

Unfortunately I'm unable to refund postage as this service has been fulfilled, and postage for the return will have to be covered by the buyer.

To start a return, you can contact me at bluemouseart@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact me within 3 days upon receiving the order if the item is damaged, faulty or incorrect that I can evaluate the issue and make it right.

Please contact me describing the issue and attaching pictures if possible at bluemouseart@gmail.com. 

Exceptions / non-returnable items
Custom made orders are not eligible for return and refund with the exception of arriving damaged during transit. 

Gift cards and sales items are not eligible for refund. 

Exchanges The fastest way to ensure you get what you want is to contact me by email bluemouseart@gmail.com. to arrange returning product you have, and once the return is accepted, make a separate purchase for the new item.

Unfortunately I'm unable to refund postage as this service has been fulfilled, and postage for the return will have to be covered by the buyer.

Refunds
I will notify you once I have received and inspected your return. Provided that item is in original condition you’ll be automatically refunded on your original payment method within 5 working days.